WE WANT YOU TO ABSOLUTELY ADORE THE ITEMS YOU BUY ON OUR NOBADADDICTION STORE, WHICH IS WHY WE OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT PROVIDED THAT:
- Items must be returned within 14 days of delivery.
- The item is returned unworn, undamaged in the original packaging with all original tags still attached. Only try on swimwear over underwear for sanitary reasons.
- The item was not purchased on sale or during a promotional sale. Sale items cannot be returned or exchanged unless faulty.
- Return shipping costs are covered by the customer
HOW DO I RETURN MY ITEM?
- Send a message to our support chat and type in the word RETURN for instructions on how to proceed. You can also email us at email@example.com - please include your order number.
- Check your items to ensure they are in perfect condition as Nobadaddiction will not accept any items returned damaged in any way.
- Ship your parcel back to the address provided with the original shipment. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit. Return shipping costs are covered by the customer.
- Once we receive your return, we will give you store credit in the form of a gift card which can be used storewide!
IN THE EVENT OF A FAULTY ITEM
- Send a message to our support chat and type in the word FAULTY ITEM for instructions on how to proceed. You can also email us at firstname.lastname@example.org **Have your order number and an image of the fault available.**
- The claim has to be done within 7 days of delivery so our team can arrange a replacement as soon as possible.
- If the item is deemed faulty it will be replaced with store credit in the form of a gift card which can be used storewide!
- Refunds will only be issued if the item is deemed faulty and the item cannot be replaced
We have a very quick order fulfilment and shipping process. Orders are sent to fulfilment instantly after being placed and are often shipped out within 24hours.
For this reason we can only offer cancellations at a 25USD fee to cover fulfilment costs. This has to be done within 12hours of the order being placed. If the item has already been shipped out we can no longer offer cancellations. And must refer to our return policy above.